Q1: What happens if DLG has to cancel the event for economic reasons?
A: DLG Service GmbH reserves the right to cancel the event if its commercial viability cannot be guaranteed.
The mutual performance obligations of the contractual partners shall cease to apply upon cancellation.
DLG Service GmbH is obliged to refund any payments already made by the exhibitor, provided that services paid for have not been rendered at the time of cancellation.
Q2: What happens if the DLG has to cancel the event as a result of force majeure?
A: If the event is cancelled in full before it starts, the exhibitor is required to pay a contribution to cover the pre-operating costs.
The exhibitor's share of the pre-operating costs shall be at least 25% of the exhibitor fee (which includes the registration fee and 25% stand rental), unless the exhibitor can demonstrate entitlement to a lesser fee.
In the unlikely event that EuroTier / EnergyDecentral 2022 has to be cancelled or postponed, the amount can be credited for next EuroTier / EnergyDecentral.
Q3: What happens if a lockdown occurs abroad (i.e. not in Germany) due to the pandemic but EuroTier / EnergyDecentral can go ahead in Germany?
A: If a lockdown occurs abroad and exhibitors from a specific country have to cancel their participation in the trade fair, the general cancellation conditions apply. Before cancelling, we recommend that exhibitors check whether their stand could instead be staffed by German partners, dealers or service providers.
Cancelling a stand area in 2022 does not constitute a right to a stand area at the next EuroTier / EnergyDecentral in 2024. However, we will be happy to check the possibilities for assigning the stand area to the exhibitors concerned once again.
Q4: What happens if a booth employee falls ill during the fair?
A: As soon as a COVID-19 disease is suspected, a rapid test (provided by DLG) will be carried out on the exhibition grounds.
If the rapid test is positive, a laboratory test (PCR test in the clinic) is initiated. From this point onwards, the stand colleagues must wear an FFP2 mouth and nose cover (without valve).
In addition, the entire team has to take a rapid test the next morning. (We are currently checking the organizational implementation and will inform you here if there is any news). In the event of a second case of infection in the stand team, it is not advisable to continue particiapting at the trade fair.
If the quick test at the exhibition center turns out negative, the employee must still leave the exhibition grounds and first go home / to the hotel.
According to current knowledge, the (symptom-free) employee must have another quick test at the entrance to the site on the following day before he can go back to the stand.
Q5: Can exhibitors take out insurance to protect against trade fair cancellation?
A: We have consulted an insurance company who tells us that cancellation insurance is not currently available for exhibitors. Please contact your insurance company directly to find out what options are available.
Q6: How will the familiar setting of EuroTier / EnergyDecentral change (e.g. with busy entrances and exhibition halls)?
A: The floor plans will be more generous than in previous years. We will allocate daily ticket quotas to ensure that only the maximum permitted number of visitors and stand personnel gain entry to the exhibition grounds each day. This will ensure that visitors are evenly spread over each day of the trade fair.
Q7: Will there be a maximum number of people per day at EuroTier / EnergyDecentral?
A: A basic requirement for the successful implementation of an event under the current circumstances is an offer of sufficient living and exercise space.
For this purpose, we will probably work with a ticket contingent.
This measure is primarily intended to distribute the usual number of visitors more evenly over the entire duration of the event.
We are also planning with newly organized entrance areas, widening of the main paths within the halls and additional areas for gastronomy.
Q8: What do I have to pay attention to when designing my exhibition stand?
A: It is essential to ensure that everyone on the stand is given the opportunity to maintain the minimum distance of 1.50 m from other people.
To avoid dead ends on the stand, plan walking routes which go around.
Please plan your stand as openly and transparently as possible.
The seating in meeting and catering areas must be planned in such a way that the minimum distance can be maintained here as well. If a visitor and / or an employee of the stand passes seated persons, the minimum distance can be briefly minimized. Anyway, it would be good to separate those areas from the flow of visitors.
Products may continue to be presented in demonstrations in compliance with the applicable distance and hygiene regulations. Shows and / or campaigns with a targeted high audience impact, which bind visitors in a small space, should be avoided.
Q9: Are freebies allowed?
A: Basically, you must ensure that any items being handed out cannot be touched by several people. So wherever possible, items should be handed out or received directly. If this is only possible to a limited extent, then hands must be disinfected before touching the item, or the item must be disinfected afterwards.
Q10: Are there any regulations for a cubicles on my stand?
A: In the case of temporarily used cubicles for your own employees, the general rules of conduct apply (minimum distance, etc.).
The cabins should be designed with an open ceiling to enable a continuous exchange of air.
Cabins and rooms that are used for a longer period - also with your customers – have to be big enough, so that the minimum distance between people can be maintained at all times.
In addition, an optimized air exchange must be ensured - open ceiling, no tower-like wall structures.
Q11: Is daily stand cleaning sufficient?
A: Highly-frequented areas and frequently used contact areas, such as tables and counters in catering and sales areas, must be disinfected regularly, handrails and door handles etc. several times per day; the stand must be thoroughly cleaned at least once per day.
Q12: Do my stand employees have to meet any specific requirements?
A: As the exhibitor you are responsible for ensuring that the operation of your stand, the activities associated with your stand and thus the behaviour of your staff comply with the official rules and applicable Technical Guidelines.
When training your staff, it is important to ensure that they are made fully aware of the hygiene regulations (social distancing, face masks, frequent handwashing, no physical contact …).
To complement the Technical Guidelines we have drawn up a list of hygiene and safety measures aimed at preventing infection (Safe Business) designed to inform you as the exhibitor and your contractors about the current requirements.
See also: Q15
Q13: What happens if there is a confirmed case of COVID-19?
A: See above:Q4
Q14: Can I offer refreshments to visitors to my stand? What further restrictions apply?
A: (a) Food and drink
Unpackaged food items should be served by trained personnel only (no self-service). If you are planning a catering area with unpackaged food items, we recommend hiring a professional caterer, since they are obliged to comply with all hygiene regulations.
Ideally, food and drink should be offered in individual sealed packages.
(b) Crockery and cutlery
Please use either prepacked disposable cutlery or reusable cutlery cleaned in a dishwasher. Crockery and cutlery must not be washed by hand.
(c) Important notice
Hand washbasins must be equipped with soap and disinfectant dispensers and must not be used for washing cutlery, crockery or kitchen/stand cleaning utensils.
Q15: Meetings, workshops, press conferences etc?
A: You may hold meetings and workshops on your stand.
Where possible, the air exchange rate in all meeting rooms should be at least doubled to ensure adequate ventilation. In addition, we recommend ventilating meeting rooms for at least 15 minutes during each hour of use.
Q16: What do I need to be aware of when it comes to assembly and dismantling?
A: The general regulations of the latest version of the Lower Saxony ordinance on infection protection measures to halt the spread of the coronavirus apply throughout the assembly and dismantling phase in addition to the Technical Guidelines.
According to these regulations, several people are permitted to congregate for professional purposes.
Specifically, the following points must be observed:
If possible, a minimum distance of 1.50 m between people must be adhered to during all work. If this is not possible in exceptional cases, technical and organisational measures must be used (e.g. visors or face masks).
Where possible, group you employees in small, fixed teams and ensure that they remain in these teams while working, travelling to and from the venue and during breaks.
Please instruct your employees to avoid unnecessary contact.
Exhibitors and their appointed service providers are obliged to record the attendance of their assembly and dismantling employees separately each day.
Exhibitors must inform all employees of the SARS-CoV-2 occupational health and safety standards and ensure that they understand the instructions. This particularly applies to social distancing and hygiene regulations, i.e. greeting without shaking hands; coughing and sneezing into your elbow and frequent, thorough hand washing.
Smoking is not permitted in the exhibition halls. If possible, breaks should always be taken in the open air.
Q17: What do I need to know about travelling to and from the exhibition?
A: The regulations for entering the exhibition grounds have changed.
On each assembly and dismantling day, the personalised assembly and dismantling card will be checked by marshals on entering or accessing the exhibition grounds.
Separate dismantling regulations are expected to apply on the last day of the trade fair and the first day of dismantling. Details will be announced during the trade fair. Please allow more time for dismantling.